Week 2: Performance Improvement Case
Instructions
Review Chapter 5: Process Focus in our Managing for Quality and Performance Excellence text. Study standard process flow symbols and terminology by reviewing the article: Flowchart Symbols and Their Usage (Links: https://creately.com/diagram-type/objects/flowchart)
Complete all the steps below:
Step 1: Complete Problem 7 on page 243. (minimum 1 page)
Review the standard process flow chart symbols and terminology.
When making the flowchart of the process for the supply chain for bananas (7a), be sure to use Start, End, Process Step and Decision symbols, as a minimum.
Dont forget to do parts 7b and 7c.
Step 2: Complete Problem 5 on page 243. (minimum 1 page)
Review the discussion of Process Design on pages 213-221 of the text (focusing on flowcharts in Figures 5.2 and 5.3).
Draw a flowchart for the process of taking your car for service at an automobile dealership using standard process flow symbols.
Be sure to identify potential failures and discuss possible poke-yokes.
Step 3: Complete Discussion Question 10 on page 242. (up to 1 page)
Review the kaizen discussion on pages 229-231.
The kaizen philosophy seeks to encourage suggestions, not to find excuses. Think of at least five other excuses why people dont try to improve. Which ones have you personally encountered?
Submission
To submit your assignment, select Submit Assignment, follow prompts to upload your work, add any comments for your instructor in the comments box (optional), and then click Submit Assignment.
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