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Illustrate the role of Leadership in providing excellent Customer Service.
Instructions
You are a Vice President of a community bank with eight suburban branches throughout a major city. The President of the bank has asked you to lead an initiative with employees on how to develop leadership skills so that they can be considered for management positions within the organization.
Create a PowerPoint presentation to be presented to the bank’s employees, including the President and upper management, and include the following information:
Introduction
Explain the importance of an organizational culture focused on customer service for the community bank.
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Include key elements of a customer service culture.
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Describe the top characteristics, from your perspective, for leadership in a customer service focused organization, such as the community bank.
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