Please complete Mini-case 1 found on page 279 in the 5th edition “Systems Analysis and Design”
a) Outline the issues that Susan should consider which would support the development of a custom software application in-house
b) Outline the issues that Susan should consider which would support the purchase of a software package.
c) Within the context of a systems development project, when should the decision of
Subject: “Systems Analysis and Design”
Requirement: Chapter 7 Mini-case 1 Susan
Please complete Mini-case 1 found on page 279 in the 5th edition “Systems Analysis and Design”
a) Outline the issues that Susan should consider which would support the development of a custom software application in-house
b) Outline the issues that Susan should consider which would support the purchase of a software package.
c) Within the context of a systems development project, when should the decision of “make versus-buy” be made? How should Susan proceed? Explain your answer.
Chapter 7 – Mini case-1
Susan, president of MOTO, Inc., a human resources management firm,
is reflecting on the client management software system her organization purchased
four years ago. At that time, the firm had just gone
through a major growth spurt, and the mixture of
automated and manual procedures that had been used
to manage client accounts became unwieldy. Susan
and Nancy, her IS department head, researched and
selected the package that is currently used. Susan had
heard about the software at a professional conference
she attended, and at least initially, it worked fairly
well for the firm. Some of their procedures had to
change to fit the package, but they expected that and
were prepared for it.
Since that time, MOTO, Inc. has continued to grow,
not only through an expansion of the client base, but
through the acquisition of several smaller employmentrelated
businesses. MOTO, Inc. is a much different
business than it was four years ago. Along with
expanding to offer more diversified human resource
management services, the firm’s support staff has also
expanded. Susan and Nancy are particularly proud of
the IS department they have built up over the years.
Using strong ties with a local university, an attractive
compensation package, and a good working environment,
the IS department is well staffed with competent,
innovative people, plus a steady stream of college
interns keeps the department fresh and lively. One of
the IS teams pioneered the use of the Internet to offer
MOTO’s services to a whole new market segment, an
experiment that has proven very successful.
It seems clear that a major change is needed in the
client management software, and Susan has already
begun to plan financially to undertake such a project.
This software is a central part of MOTO’s operations,
and Susan wants to be sure that a quality system is
obtained this time. She knows that the vendor of their
current system has made some revisions and additions
to its product line. There are also a number of other
software vendors who offer products that may be
suitable. Some of these vendors did not exist when the
purchase was made four years ago. Susan is also considering
Nancy’s suggestion that the IS department
develop a custom software application.
a. Outline the issues that Susan should consider
which would support the development of a custom
software application in-house.
b. Outline the issues that Susan should consider
which would support the purchase of a software
package.
c. Within the context of a systems development
project, when should the decision of “makeversus-
buy” be made? How should Susan proceed?
Explain your answer.
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