Discussion 6 – 200 Word Minimum
Emotion and Connection
Please go through the brief articles posted below and discuss how ANY business, industry, consumer category (the topic can be one other than sports) can use emotion and technology to devleop a stronger relationship with their customers.Retail, dining, education, health care, media, travel, entertainment, automotive, energy etc. all have potential to gain a stronger connection with their customers and increase revenue.
Please be creative and offer some specific examples in your response.
INCLUDE STATISTICS/DATA
http://www.cmo.com/features/articles/2017/3/22/emotion-is-the-currency-of-experience-summit17-general-session-day-two.html#gs.PgEBwj8
https://newsroom.accenture.com/news/golden-state-warriors-and-accenture-team-to-reimagine-audience-experience-at-chase-center-and-surrounding-district.htm
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