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chapter 12 page number 443 to 484
“For the most part, individual decision making in organizations is an irrational process.” Do you agree or disagree? Discuss
What factors do you think differentiate good decision makers from poor ones? Relate your answer to the six-step rational decision-making modelOrganizational Behaviour: Concepts, Controversies, Applications
Eighth Canadian Edition
Chapter 12
Decision Making, Creativity, and Ethics

Copyright © 2019 Pearson Canada Inc.

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Copyright © 2019 Pearson Canada Inc.
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Chapter Outline (1 of 2)
How Should Decisions Be Made?
The Rational Decision-Making Process
How Do Individuals Actually Make Decisions?
Bounded Rationality in Considering Alternatives
Intuition
Judgment Shortcuts
Group Decision Making
Groups vs. the Individual
Groupthink and Groupshift
Group Decision-Making Techniques

Copyright © 2019 Pearson Canada Inc.
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Material pertinent to this discussion is found under “SnapShot Summary” at the end of the chapter.
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Chapter Outline (2 of 2)
Creativity in Organizational Decision Making
Creative Behaviour
Causes of Creative Behaviour
Creative Outcomes (Innovation)
What About Ethics in Decision Making?
Four Ethical Decision Criteria
Making Ethical Decisions
Corporate Social Responsibility

Copyright © 2019 Pearson Canada Inc.
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Material pertinent to this discussion is found under “SnapShot Summary” at the end of the chapter.
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How Should Decisions Be Made?
Decision: The choice made from two or more alternatives
Rational: Choices that are consistent and value-maximizing within specified constraints
Rational Decision-Making Model
Six step decision-making process
Describes how individuals should behave in order to maximize some outcome

Copyright © 2019 Pearson Canada Inc.
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LO1; Material pertinent to this discussion is found under “How Should Decisions Be Made?”

It’s likely that …

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