Assessment 3 Instructions:
Implementation Plan
Develop a 5-7 page implementation plan addressing the various factors critical to
the successful deployment of the new or upgraded telehealth technology that
was the focus of the previous two assessments.
Introduction
Technology continues to move at an accelerated pace, and the delivery of health
care is shifting from office-based environments to the home. For this reason,
health care organizations must be at technology’s cutting edge in order to remain
competitive in today’s environment. Integrating the daily activities of patients
into the health care continuum will improve the quality of care that is provided
and enable more holistic care.
This assessment provides an opportunity for you to develop an implementation
plan that addresses the various factors critical to the successful deployment of
the new or upgraded telehealth technology that was the focus of your previous
assessments.
Preparation
Based on the positive reactions and feedback from stakeholders with regard to
the proposed telehealth technology, executive leaders have decided to move
forward with implementation of this telehealth solution and have asked you to
develop the implementation plan.
To prepare for the assessment, you are encouraged to reflect on the factors
critical to the successful deployment of the new or upgraded telehealth
technology and on how such technology would be implemented in your
organization or practice setting. In addition, you are encouraged to become
familiar with the Systems Development Life Cycle (SDLC) process for successfully
implementing information systems or a change model for technology use that
you think best supports your technology implementation ideas. Refer to the
suggested readings, supplemented, as desired, by your own research. You may
also wish to:
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Review the assessment instructions and scoring guide to ensure that you
understand the work you will be asked to complete.
•
Review the Guiding Questions: Implementation Plan [DOCX], which
includes questions to consider and additional guidance on how to
successfully complete the assessment.
Note: Remember that you can submit all or a portion of your draft needs
assessment summary to Smarthinking Tutoring for feedback before you submit
the final version for this assessment. If you plan on using this free service, be
mindful of the turnaround time of 24-48 hours for receiving feedback.
Requirements
Develop a technology implementation plan that supports the vision for safe,
high-quality health care in your organization or practice setting.
Complete the Vila Health: Preparing to Develop an Implementation
Plansimulation.
The implementation plan requirements, outlined below, correspond to the
grading criteria in the Implementation Plan Scoring Guide, so be sure to address
each point. Read the performance-level descriptions for each criterion to see how
your work will be assessed. The Guiding Questions: Implementation Plan
document, linked above, provides additional considerations that may be helpful
in completing your assessment. In addition, be sure to note the requirements
below for document format and length and for citing supporting evidence.
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•
•
•
•
•
•
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Assess the adequacy of existing telehealth technology infrastructure in
your organization or practice setting.
Assign tasks and responsibilities for deploying the new or upgraded
telehealth technology.
Develop an implementation schedule.
Determine staff training requirements and strategies.
Develop a strategy for collaborating with patients and other health care
providers.
Develop a post-deployment telehealth technology evaluation and
maintenance strategy.
Support assertions, arguments, propositions, and conclusions with
relevant and credible evidence.
Write clearly and concisely in a logically coherent and appropriate form
and style.
Document Format and Length
Format your implementation plan using APA style.
•
•
Use the Student Paper Format for APA seventh edition. Be sure to include:
o A title page and references page. An abstract is not required.
o Appropriate level 1 section headings.
Your implementation plan should be 5-7 pages in length, not
including the title page and references page.
Supporting Evidence
Cite at least five credible sources from peer-reviewed journals or professional
industry publications to support your implementation plan.
Additional Requirements
Proofread your implementation plan before you submit it to minimize errors that
could distract readers and make it more difficult for them to focus on the
substance of your plan.
Portfolio Prompt: You may choose to save your implementation plan to your
ePortfolio.
Competencies Measured
By successfully completing this assessment, you will demonstrate your
proficiency in the following course competencies and assessment criteria:
•
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Competency 2: Develop a collaborative technology integration strategy.
o Assess the adequacy of existing telehealth technology infrastructure
in an organization or practice setting.
o Assign tasks and responsibilities for deploying a new or upgraded
telehealth technology.
o Develop an implementation schedule.
o Develop a post-deployment telehealth technology evaluation and
maintenance strategy.
Competency 3: Develop a strategy for managing technology use that
enhances patient care and organizational effectiveness.
o Determine staff training requirements and strategies.
o Develop a strategy for collaborating with patients and other health
care providers.
•
Competency 5: Communicate effectively with diverse audiences, in an
appropriate form and style, consistent with applicable organizational,
professional, and scholarly standards.
o Support assertions, arguments, propositions, and conclusions with
relevant and credible evidence.
o Write clearly and concisely in a logically coherent and appropriate
form and style.
Use the scoring guide to understand how your assessment will be evaluated.
Vila health
Ana Nguyen
Behavioral Health Nurse Manager – St. Anthony Medical Center
Before we get started, I just want to share with the group how excited people in Murray County
are about this program. There is so much enthusiasm and support. We even had an opportunity
to speak with some of the students in their system and they were very interested in what we’re
doing. They had some great ideas – not all of which can be implemented in the pilot, but which
are worth exploring for future incarnations of this program. For now though, Tara and I are
focusing on drawing up an implementation plan for the pilot.
Frederick Mora
Director of Quality Management – Vila Health Group
Good. I know we’ve talked about how the technology will integrate with our existing telehealth
infrastructure. Be sure to address that thoroughly in the implementation plan. We need to be
very clear about what changes, if any, will be required and what the plan is for making said
changes.
I also find it very helpful when the implementation plan spells out the key implantation tasks
and names the point person for each task. It makes it a lot easier to determine who to speak to
when questions arise.
Christopher Hewitt
Vice President of Medical Support Services
Another consideration when you’re putting the implementation plan together is to address
change management. What approach is being taken and how will it affect users. What training
are we talking about? That will need to be a significant section of the plan, I think.
Tara Jennings
Director of Nursing Informatics – St. Anthony Medical Center
This is great. Ana and I identified several of these points as things to address in the
implementation plan, but not all of them. With training, we’d been talking about training needs
from the school perspective, but neither of us factored in training for SAMC personnel. If
nothing else, the tech support staff will be involved, but I know they aren’t the only department
impacted by this project. I’m making a note to make sure we really think that section through.
Blake Carter
Director of Information Technology – Vila Health Group
Among other things, you will have to develop an implementation schedule, assign tasks and
responsibilities for deploying the technology, and develop a post-deployment telehealth
technology evaluation and strategy. To help you succeed at the complex set of tasks, talk to
some of your colleagues and get their thoughts on how to proceed.
Troy Holland
Director of Patient Services – St. Anthony Medical Center
Speaking to the change management issues, be sure you articulate the communication
strategy. There are a lot of people collaborating on this project – parents, school officials, the
students who are basically our patients. We need to anticipate as much as possible how it will
be received. Leading a project like this is complicated. We need to be strategic about what
leadership style is best suited to ensuring success.
Along those lines, the implementation plan should also describe the evaluation and
maintenance plans. Because this is a pilot, factoring in a plan for analyzing short and long-term
effects on both organizations. Workers – and in the case of the schools, teachers and students –
will be impacted by this new program. The implementation plan should describe our plan for
identifying what works and what doesn’t – and what we plan to do about things that don’t
work.
MSN-FP6214 Assessment 3
Guiding Questions
Implementation Plan
This document is designed to give you questions to consider and additional guidance to help
you successfully complete the implementation plan assignment. You may find it useful to use
this document as a pre-writing exercise, an outlining tool, or as a final check to ensure that you
have sufficiently addressed all the grading criteria for this assignment. This document is a
resource to help you complete the assignment. Do not turn in this document as your
assignment submission.
Completing the Implementation Plan
Assess the adequacy of existing telehealth technology infrastructure in your
organization or practice setting.
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What factors will affect how well the new technology works and how it is perceived by
end-users? For example, bandwidth and system interoperability.
•
Will you need to upgrade existing hardware and software to accommodate the new
technology?
•
What changes will need to be made?
Assign tasks and responsibilities for deploying the new or upgraded telehealth
technology.
•
What tasks need to be completed and by whom?
•
What tasks will you delegate and what tasks will you perform yourself?
Develop an implementation schedule.
•
What approach will you take to implementation? For example, will you simply replace an
old technology with the new one or deploy the new technology while the old technology
remains in use for a time?
Determine staff training requirements and strategies.
•
Who needs to be trained? What are their roles with respect to the new technology?
•
How will staff use the new technology?
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When should the training take place?
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How will you evaluate the training effectiveness?
Develop a strategy for collaborating with patients and other health care providers.
•
How might end-users react to the new technology?
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What factors might inhibit its acceptance?
•
What leadership style will be needed to complete a project like this?
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MSN-FP6214 Assessment 3
Develop a post-deployment telehealth technology evaluation and maintenance strategy.
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How are workflows affected over both the short and long term?
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How will you identify what is working and what is not working?
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What factors should you consider with regard to ongoing technology maintenance and
support?
Support assertions, arguments, propositions, and conclusions with relevant and credible
evidence.
•
Integrate relevant and credible evidence from at least five peer-reviewed journals or
professional industry publications.
•
Is your supporting evidence clear and explicit?
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o
How or why does particular evidence support a claim?
o
Will your reader see the connection?
Did you summarize, paraphrase, and quote your sources appropriately?
Write clearly and concisely in a logically coherent and appropriate form and style.
•
Write with a specific purpose and audience in mind.
•
Adhere to scholarly and disciplinary writing standards and APA formatting requirements.
Submission Reminders
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Is your chosen technology the best match for your organization or practice setting?
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Have you assessed the existing information technology (IT) infrastructure in your
organization or practice setting?
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Have you assigned tasks and responsibilities for deploying the technology?
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Have you developed an implementation schedule?
•
Have you determine staff training requirements and strategies?
•
Have you developed a strategy for collaborating with patients and other health care
providers?
•
Have you developed a post-deployment technology evaluation and maintenance
strategy?
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Is you plan well-supported by at least five sources of credible evidence?
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Is your implementation plan properly formatted and 5–7 pages in length, NOT including
the title page and reference page?
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Have you proofread your writing to minimize errors that could distract the reader and
make it more difficult to focus on the substance of your summary?
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Implementation Plan Scoring Guide
CRITERIA
NONPERFORMANCE
BASIC
PROFICIENT
DISTINGUISHED
Assess the adequacy
of existing telehealth
technology
infrastructure in an
organization or
practice setting.
Does not
assess the
adequacy of
existing
telehealth
technology
infrastructure
in an
organization or
practice
setting.
Attempts to assess the
adequacy of existing
telehealth technology
infrastructure, but fails to
consider factors affecting
efficiency, perception, or
needs for upgrades or
other changes.
Assesses the
adequacy of
existing
telehealth
technology
infrastructure
in an
organization or
practice
setting.
Assesses the adequacy of existing
telehealth technology
infrastructure in an organization or
practice setting, and identifies
knowledge gaps, unknowns,
missing information, unanswered
questions, or areas of uncertainty
(where further information could
improve the assessment).
Assign tasks and
responsibilities for
deploying a new or
upgraded telehealth
technology.
Does not
assign tasks
and
responsibilities
for deploying a
new or
upgraded
telehealth
technology.
Attempts to assign tasks
and responsibilities for
deploying a new or
upgraded telehealth
technology, but omits
some tasks or
assignments.
Assigns tasks
and
responsibilities
for deploying a
new or
upgraded
telehealth
technology.
Assigns tasks and responsibilities
for deploying a new or upgraded
telehealth technology, including
rationale and alternatives.
Develop an
implementation
schedule.
Does not
suggest an
implementation
schedule.
Suggests an
implementation schedule,
but omits necessary
details.
Develops an
Develops an implementation
implementation schedule, including rationale and
schedule.
alternatives.
Determine staff
training
requirements and
strategies.
Does not
determine staff
training
requirements
nor strategies.
Attempts to determine
staff training
requirements, but fails to
consider how all relevant
roles will use the
technology, the training
schedule, or how training
effectiveness will be
evaluated.
Determines
staff training
requirements
and strategies.
Determines staff training
requirements and strategies, and
identifies assumptions on which
the determination is based.
Develop a strategy
for collaborating with
patients and other
health care
providers.
Does not
develop a
strategy for
collaborating
with patients
and other
health care
providers.
Attempts to develop a
strategy for collaborating
with patients and other
health care providers, but
fails to consider
leadership style or factors
that might limit
acceptance.
Develops a
strategy for
collaborating
with patients
and other
health care
providers.
Develops a strategy for
collaborating with patients and
other health care providers, and
identifies assumptions on which
the strategy is based.
Develop a postdeployment
telehealth
technology
evaluation and
maintenance
strategy.
Does not
develop a
postdeployment
telehealth
technology
evaluation and
maintenance
strategy.
Attempts to develop a
post-deployment
telehealth technology
evaluation and
maintenance strategy, but
fails to consider
workflows, tactics for
evaluation, or ongoing
maintenance and support.
Develops a
postdeployment
telehealth
technology
evaluation and
maintenance
strategy.
Develops a post-deployment
telehealth technology evaluation
and maintenance strategy, and
suggests criteria that could be
used to evaluate the success of
the initiative.
Support assertions,
arguments,
propositions, and
conclusions with
relevant and credible
evidence.
Does not
support
assertions,
arguments,
propositions,
and
conclusions
with relevant
and credible
evidence.
Provides sources that lack
relevance or credibility, or
the evidence is not
persuasive or explicitly
supportive of assertions,
arguments, propositions
or conclusions.
Supports
assertions,
arguments,
propositions,
and
conclusions
with relevant
and credible
evidence.
Supports assertions, arguments,
propositions, and conclusions with
relevant, credible, and convincing
evidence. Skillfully combines errorfree source citations with a
perceptive and coherent synthesis
of the evidence.
Write clearly and
concisely in a
logically coherent
and appropriate form
and style.
Does not write
clearly and
concisely in a
logically
coherent and
appropriate
form and style.
Writes with a lack of
clarity or conciseness.
Writing is loosely
structured, or includes
errors in grammar,
mechanics, or APA
formatting that inhibit
effective communication
or detract from good
scholarship.
Writes clearly
and concisely
in a logically
coherent and
appropriate
form and style.
Writes clearly and concisely in a
logically coherent and appropriate
form and style. Main points, ideas,
arguments, or propositions are
well-developed and engaging.
Adheres to all applicable
disciplinary and scholarly writing
standards and conventions.

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