Running Head: ISSUE AND ORGANIZATION
Issue and Organization
April Allen
Capella University
01/23/2022
1
ISSUE AND ORGANIZATION
2
Issue and Organization
Operating in Riverbend City, Second Chance is an organization that aims to enhance
the quality of life and enhance school drop-out rates in the city. The nonprofit is established
for providing human services and empowering the youths in the Riverbend City community.
The city is experiencing issues such as inferior living standards, which is a precursor for
augmented school drop-outs and teen homelessness. Since these issues create a huge gap in
services, there is a need for intervention from the Second Chance program that would
improve living standards for the underprivileged populace of the city. As a human service
body, Second Chance is striving and effortlessly working to aid people and households in the
lower-income regions of the city. However, the leadership and organizational structure of the
Second Chance program is the issue. As individuals change and acclimatize to social,
political, or economic dynamics, human service organizations must be ready not only to
handle the concerns being encountered by their clients over the years but also foresee and be
ready to offer a variety of novel services to meet the challenges being encountered by the
Riverbend city inhabitants. Drawing from this, it is clear that the Second Chance program is
overly oblivious to change and must thereby change as the dimensions of the task
environment changes. Though the organization has been able to provide some resolutions to
the main issues of the city including anger management and counseling program, the
fundamental issues of teen homelessness, school dropouts have continually been reported in
the city. Therefore, there is a need for organizational restructuring to find new and dynamic
ways of addressing these issues. The Second Chance organization, therefore, needs to have a
self-motivated team to deliver superior services to its ever-shifting regulars and the
organization must be proceeded by the type of leadership that not only predicts vicissitudes to
come but possess strategies in place for responding and containing it. With Second Chance
dealing with the overly diverse population of the city, it must make modifications to the
ISSUE AND ORGANIZATION
internal functioning of the organization and frequently assess the efficacy of the services
offered to its beneficiaries.
3
1
Data Summary
Course name
Student name
Course code
Student ID number
Institution Affiliation
2
Data Summary
Table 1
number of populations accessing help from the organization categorized by age and gender
female
male
teens
food
490
300
500
shelter
130
70
100
counseling
240
60
60
70
30
30
therapy
This data represents the respective populations benefiting from the organization’s
services. It is denoted that the female population lies in the low regarding their need for different
necessities. Activities such as therapy and provisions such as shelter, food, and counseling are
recorded to females in the highest numbers and quantity. Besides, the young population also
records the highest numbers of general and primary necessities such as food and shelter.
However, the male population possesses the lowest number of the population receiving service
from the organization, though steadily improving.
From the detailed data, a clear indication of the improvement and growth realized in the
organization is evident. The growth is supported by the steadily growing numbers of people
receiving different services and amenities from the organization. The past circumstances and
performance of the organizations recorded indicate good and promising performance and job
execution (Heeringa et al., 2017). From the first time of operation, the company has recorded
different numbers of individuals receiving the respective services such as shelter, food, and
therapy, which help eradicate unintended and unwanted circumstances in the respective
3
environment. Besides, the recent research conducted in the respective environment proves that
the number of individuals receiving the respective services keeps growing. From such an aspect,
there is an implication that the company is under rapid growth, where its services may be needed
in more and extensive areas apart from the river bend city area.
The data from the research also illustrates the particular populations and individuals,
together with their service urgency. The population in Riverbed city entails both adults and
young, who often are short of basic needs (Heeringa et al., 2017). The data shows that the teens
possess the greatest urgency for assistance, with the most significant of the recorded population.
Besides, it is also realized that the female population requires more help and consideration than
the male. Such circumstances can be supported by the rampant cases of assault and insult on
young female teens. The organization’s current performance, together with the past data recorded
from research, clearly indicates that a significant improvement and growth is expected, where the
organization is bound to break and extend its borders to neighboring areas.
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Reference
Diller, J. V. (2018). Cultural diversity: A primer for the human services. Cengage Learning.
Heeringa, S. G., West, B. T., & Berglund, P. A. (2017). Applied survey data analysis. Chapman
and Hall/CRC.
Mosley, J. E., & Smith, S. R. (2018). Human service agencies and the question of impact:
Lessons for theory, policy, and practice. Human Service Organizations: Management,
Leadership & Governance, 42(2), 113-122.
Running head: SECOND CHANCE
1
Results, Limitations, Recommendations, and Executive Summary
Student Name
Institution Affiliation
SECOND CHANCE
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Data analysis, Results, and Recommendations
Results
Second Chance is an organization formed to alleviate the issue of poor living conditions
and standards in the city. Poor living standards led teenagers to run away from school, which led
to multiple issues in society. The company helps multiple ethnic groups such as Hispanics, Whites,
African Americans, and others. Below are the results from the data analysis.
Second Chance Program
Demographics
Gender
Grade
Ethnicity
Females
32%
Males
68%
Middle School
12%
High School
88%
Hispanic/ Latino
62%
White/ Caucasian
22%
African-American
13%
Other
Other
3%
Free School Breakfast
77%
Alternative Schools
62%
Juvenile Justice System
86%
Table 1: A table showing the Second Chance Program Demographics
SECOND CHANCE
3
Second Chance Program Demographics
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Gender
Grade
Ethnicity
Juvenile Justice System
Alternative Schools
Free School Breakfast
Other
African-American
White/ Caucasian
Hispanic/ Latino
High School
Middle School
Males
Females
0%
Other
The Second Chance program had 68% males and 32% females from the above analysis.
From the ethnicity group, the highest group was Hispanic/ Latino, which had 62%, the whites or
Caucasian contained 22%, and African American had 13%. The other groups had 3%. The data
showed that most of the organization’s beneficiaries were Hispanics/ Latinos (Slutsky, 2014).
Necessities provided
Number of people
Food
790
Shelter from domestic violence and teen assault
200
Counseling and emotional support
300
Physical therapy and related support.
100
Table 2: A table showing the necessities provided and the number served in the process.
SECOND CHANCE
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From the table, the number of individuals that received food from the table was 790. Two
hundred individuals were protected and received shelter from domestic violence and teen assault.
Three hundred people received counseling and emotional support from the program, and 100 got
physical therapy.
Number of people
900
Number of People
800
700
600
500
400
300
200
100
0
food
Shelter from domestic
violence and teen
assault
Counseling and
emotional support
Physical therapy and
related support.
A bar graph represents the number of people per help category received (Weissgerber et al.,
2015).
Male
food
Female
300
490
Shelter and protection from violence and assault
70
130
Counseling and emotional support
60
240
Physical therapy
30
70
SECOND CHANCE
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Table 3: Table showing the male and females under each necessity provided.
Gender and Necessities provided
600
500
Number
400
300
200
100
0
food
Shelter and protection
from violence and
assault
Counseling and
emotional support
Male
Physical therapy
Female
More females received food from the table and graph than their male counterparts. More
females also received shelter and protection from violent acts than males. Further, more females
received physical therapy and counseling sessions than their male counterparts (Whitaker et al.,
2017).
A program that already Exists
The program that already exists was the Second Chance, which improves or supports the
current topic. The main topic, in this case, was Second Chance firm enhancing the quality of life
and reducing the issue of school dropouts in the city. The city had multiple issues like inferior
living standards that caused multiple school dropouts. School dropouts also caused teen
homelessness as it made the people homeless in the event. Looking at the data provided and the
analysis from the graphs, it is evident that the current program supported and eliminated the city’s
issues (Milic et al., 2015).
SECOND CHANCE
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Breakdown of the variables into subcategories
Necessities provided
Number of people
Food
790
Shelter from domestic violence and teen assault
200
Counseling and emotional support
300
Physical therapy and related support.
100
The subcategories for Second Chance include food, shelter from domestic violence and
teen assault, counseling and emotional support, and physical therapy and related support. The
categories are different as they help different individuals and society. The different numbers of
people helped included the 790 people who received help in terms of food and the 200 who
received help in terms of shelter from domestic and teen assault.
How does data impact the issue you are researching
The data impacts the issue of helping the people since food, shelter, counseling, and
physical therapy are all offered in the event. The issue at hand was that the city was experiencing
issues like inferior living standards that led to school dropouts from schools. There were other
incidences, such as homelessness in the group. The data I found showed that people were being
helped to get out of the city’s issues.
SECOND CHANCE
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Limitations
From the data acquired during research, there are quite some limitations and drawbacks
visible in different aspects. Foremost, limited access to the respective data obtained from the
research and the respective data at the research site is one of the limitations realized. Besides, the
constant change in the respective data prevails as one of the respective limitations realized in the
process.
Limited articles and publications from the past supporting the respective data also act as a
challenge, therefore posing as a limitation of the respective data obtained from the research.
However, there are some visible strengths and positive aspects of the organization, including the
positive relation acquired with the residents of the research environment, which lead to the ease of
obtaining data.
One weakness observed is the funding and fund allocation difficulties due to insufficient
knowledge and information regarding every aspect and activity at the Riverbend city area (Mosley
& Smith, 2018). This is supported by the continuously growing and improving numbers of
individuals benefiting from the company. These issues may be avoided by implementing the
forecast activities using the respective data obtained from previous research conducted by the
company, therefore creating a well-recognized trend for the company.
Also, the data was based on one location. It didn’t address the issue of alleviating poor
living conditions and standards across all the cities. As stated earlier, poor living standards led
teenagers to run away from school within the stated city. This implies that the data set was biased
since it didn’t address the issue of poverty across every city. Lastly, the time factor limited the
study from addressing different methods that could be put in place to eradicate poverty, among
other issues in the city (Garcia & Haddock, 2016).
SECOND CHANCE
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Recommendations
It is recommended that the company increases its resource allocation to food compared to
shelter from domestic violence, levels of physical therapy, and related support. The firm’s
provisions for food to the people had the highest percentage as the rest of the variables remained
below. The company needed to change the allocation of resources immediately. It could either
allocate more resources to the food and less to the rest of the variables, following that there were
fewer numbers for other variables and more numbers that required food aid.
The data best supports the budget for change because it indicated that large numbers of individuals
required a lot of help in terms of food than the rest of the three variables. This meant that the city
contained multiple individuals that wanted more food than shelter and other amenities. The data
thus support the recommendation that most people needed food more than any other necessity.
The grants and funds for the support included $455561 from United Way, $272129 from
federal Government grants, $370950 from State Government grants, and $345021 from Gates
Foundation. The rest of the grants and sources included the Bureau of Justice that gave $489397;
investors funded the program with $618315, among others (Riverbend City, 2022). All these
represented the grants and funds that supported the organization in accomplishing the set
objectives.
Some effective communication methods and practices to effectively interpret the data
include using the graphical display to act as visuals of the data. Graphs used in this case were the
bar graphs. In the bar graphs, the bars represented the different values or numbers helped by the
company. The numbers could be visualized well and in the representation of the data. The other
SECOND CHANCE
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method of communication for the company is through end year annual reporting which delivers a
summary of the amount spent in the case.
Executive summary
The overview of the analysis looks at the data of Second Chance company. The data
comprises the number of people helped by the company divided into multiple categories such as
gender, among others. The analysis represents using multiple graphs to represent the data in the
long run. The data is also evaluated through the use of
Multiple findings from the analysis included that most of those helped were food. The food
category had many individuals, which meant that most people in the city needed food (Chen et al.,
2020). The other necessities that mattered most to the people included shelter from domestic
violence, levels of physical therapy, and related support (Allen, 2017). The other findings were
that females were the high beneficiaries of the program in all the areas (Penn, 2020). Most females
benefited from food, shelter and protection, counseling, and physical therapy. The numbers of
females exceeding that of males in all the four areas of help meant that the female gender was
highly affected by the issues in the city. The other finding was that Second Chance company
received funds and grants from a number of sources. Some sources included United Way, Federal
Government Grants, State Government grants, the gates foundation, different investors, bureau of
justice, and foundation and corporation. All these resented the findings from analysis and for the
company.
Some of the executive decisions that would help solve the issue in the city include
partnering with the government to offer shelter to the people. The government could put up houses
for the people in the event. The partnership could also boost the company’s funds and help set up
SECOND CHANCE
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policies that aided curb the issue of teenagers running from school. The second decision is to reach
more financiers and investors. The company needs more funds to help more people, and the major
decision would be to reach more people on the way. Help would come from outlining the
company’s company objectives, mission, vision, and financial plan. Obtaining kore funds from the
people, well-wishers, investors, and financiers would aid the firm to achieve its objectives, help
more people, and above all, achieve its laid down business plans. The company plans to reach
more people in the future.
The agency does well in executing the laid down plans. Some of the plans include helping
more people in the city lead a good life. It also provides people with the necessities in the event,
which forms the root of everything for the company. The company also does well in reaching
different financiers for help, so there were funds and grants from different sources.
The main limitation of the data is that it was only from a single city.
In summary, Second Chance was doing well and providing solutions to the people.
Essential needs were given to people, including food, shelter, protection, among others. The
findings from the data showed that Second Chance was to invest more in food as most of the people
needed food over the rest of the services. The company would have to plan and direct most of the
funds and grants from the investors, financiers, and well-wishers into finding food for the people.
Providing this food to the people would help them live standard lives translating into stable lives
for the teenagers. The children would not engage in truancy from school.
SECOND CHANCE
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References
Allen. (2017). Abstract or Executive Summary. Retrieved from
https://methods.sagepub.com/reference/the-sage-encyclopedia-of-communicationresearch-methods/i1493.xml
Chen et al. (2020). Families’ Financial Stress and Well Being. Retrieved from
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7362317/
Garcia, M., & Haddock, S. V. (2016). Housing and community needs and social innovation
responses in times of crisis. Journal of Housing and the Built Environment, 31(3), 393407.
Milic et al. (2015). Bar Graphs. Retrieved from
https://www.researchgate.net/publication/275351742_Beyond_Bar_Graphs_Time_for_a_
New_Data_Presentation_Paradigm
Penn. (2020). Executive Summary. Retrieved from
https://www.fels.upenn.edu/sites/default/files/5_executive_summary_examples.pdf
Riverbend City. (2022). One-Stop Center: Interpreting Data.
Slutsky. (2014). The Effective Use of Graphs. Retrieved from
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4078179/
Weissgerber et al. (2015). Beyond Bar and Line Graphs: Time for a New Data Presentation
Paradigm. Retrieved from
https://journals.plos.org/plosbiology/article?id=10.1371/journal.pbio.1002128
Whitaker et al. (2017). Students’ Understanding of Bar Graphs and Histograms: Results from the
LOCUS Assessments. Retrieved from https://eric.ed.gov/?id=EJ1153547
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Transcript | Riverbend City: Interpreting Data
Riverbend City ® Activity
One-Stop Center: Interpreting Data
Introduction
Your Desk
Conclusion
Introduction
To do effective human services work, organizations need to be
smart about which problems they address and what programs
they pursue to solve them. And it’s not just a question of choosing
the right program- the organization has to have a good program
for evaluating the program’s success as it unfolds. For all of these
questions, data analytics provide an answer.
Riverbend City is undergoing an employment crisis on its
economically challenged north side, a part of the city whose
population skews heavily towards members of underprivileged
communities. While the specifics remain cloudy, it is widely
agreed that there is a serious gap in services on the north side.
While a wide array of nonprofits, government agencies, and civicminded businesses are hoping to help ameliorate the situation,
two nonprofits are of particular interest: the One-Stop Center and
Second Chance RBC.
Your Desk
Review the documents and data below.
Second Chance
Program
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Program Details
Program Name:
Second Chance Program
Mission Statement:
Second Chance RBC’s purpose is to provide programming to
offer alternatives to youths in Riverbend City at risk of leaving the
school system due to behavioral issues or involvement with the
juvenile justice system.
Business Background:
SC RBC was established in 2000, when it brought 10 of the city’s
halfway houses into one nonprofit. This initial focus was on adults
and supporting adults in their reentry into society.
In 2005, the programming was expanded with the collaborative
partnership with the RBC School District, the Police Department
and the RBC Juvenile Justice system. The RBC School District
had instituted zero-tolerance policies for weapons, drugs and
other school violations. As a result, they had experienced an
increase in expulsions and drop-outs while the juvenile justice
system saw an increase in juvenile offenders. To address this
school-to-prison pipeline, Second Chance RBC began offering
alternative programming for students with non-violent school
offenses. After several years of this public-private partnership, the
RBC School District began to see a decrease with students
entering the juvenile justice system. Nevertheless, RBC School
District was interested in furthering this success to translate into
decreases in expulsions and drop-outs. In 2008, Second Chance
RBC launched its First Chance programming, providing character
development, counseling and anger management. While the First
and Second Chance programs are in all the high schools, there
are culturally competent First Chance programs offered at Orrin
Collins High School for the school’s Latino and African-American
students, and at Swann High with a focus on the school’s Somali
students.
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Governing Structure:
Second Chance is a nonprofit organization with a board that
provides oversight. The board meets at least five times per year.
Within the organization, leadership is provided by a Director and a
Deputy Director.
Program Demographics:
Gender:
32% female
68% male
Grade:
12% middle school
88% high school
Ethnicity:
62% Hispanic/Latino
22% White/Caucasian
13% African-American
3% other
Other:
77% of participants also receive Free School Breakfast
and/or lunch.
62% of students at risk for expulsion successfully
placed in alternative schools (68% graduation rate).
86% of juvenile justice system referrals successfully
placed in alternative schools (74% graduation rate).
Second Chance Data (PDF) (downloads/second-chanceprogram.pdf)
One-Stop Center Info
Sheet
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Progam Details
Program Name: One-Stop Center
Mission:
The One-Stop Center is dedicated to providing effective and
comprehensive employment services to residents of Riverbend
City, connecting employers with qualified, skilled talent and jobseekers with employment and career development opportunities
to achieve economic prosperity.
Business Background:
ince 1979, the One-Stop Center (OSC) has greatly expanded its
service offerings, growing from its initial incarnation as a jobopenings clearinghouse to a full-service employment skills facility
that offers in-depth training classes to improve clients’ ability to be
hired, as well as ongoing career counseling. In the late 1990s, the
OSC also began partnering directly with local employers, offering
recruitment assistance, skills assessments for applicants,
customized training, and information on tax incentives.
In 2005, the programming was expanded with the collaborative
partnership with the RBC School District, the Police Department
and the RBC Juvenile Justice system. The RBC School District
had instituted zero-tolerance policies for weapons, drugs and
other school violations. As a result, they had experienced an
increase in expulsions and drop-outs while the juvenile justice
system saw an increase in juvenile offenders. To address this
school-to-prison pipeline, Second Chance RBC began offering
alternative programming for students with non-violent school
offenses. After several years of this public-private partnership, the
RBC School District began to see a decrease with students
entering the juvenile justice system. Nevertheless, RBC School
District was interested in furthering this success to translate into
decreases in expulsions and drop-outs. In 2008, Second Chance
RBC launched its First Chance programming, providing character
development, counseling and anger management. While the First
and Second Chance programs are in all the high schools, there
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Transcript | Riverbend City: Interpreting Data
are culturally competent First Chance programs offered at Orrin
Collins High School for the school’s Latino and African-American
students, and at Swann High with a focus on the school’s Somali
students.
Governing Structure:
The One-Stop Center’s operations are led by an executive
director, who oversees a senior staff of department heads for
each of the organization’s core functions, each of which have
appropriate staff. The executive director reports to OSC’s Board
of Directors.
Relevant Data from Last
Fiscal Year
Clients Assisted: 2,621.
Clients Placed: 2,048.
Businesses Assisted: 107.
Professional Development Workshops Offered: 17.
Training Classes Offered: 31.
Resumes Reviewed: 975.
Job Fairs Hosted: 7.
One-Stop Center Info Sheet (PDF) (downloads/osc-infosheet.pdf)
Riverbend
Demographics
Program Details
Population:
401,763 (metro area: 3.2 million)
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Ethnic Breakdown:
White: 60%.
African-American 19%.
Hispanic/Latino: 11%.
American Indian 2%.
Asian: 6%.
Other: 2%.
Education by Ethnicity – Percentage with Bachelor’s
Degrees:
White: 42%.
African-Americans: 15%.
Hispanic/Latino: 13%.
Median Household Income – Percentage with Bachelor’s
Degrees:
$44,274.
Other:
70% of adults are in labor force.
Riverbend City Demographic Data (PDF) (downloads/rbcstats.pdf)
Funding Sources
Part of an Executive Summary is a listing of the revenue and the
expenditures; this is an example of funding sources provided for
human services projects on the north side of Riverbend City. For
this project, listing the total of the contributions is all that is
needed. Know that expenditures, for a nonprofit organization,
should be within $1000 of the overall contributions to remain in
the nonprofit bracket. Feel free to use the below table for the final
project.
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United Way
$455,561
Federal Government grants
$272,129
State Government grants
$370,950
Gates Foundation
$345,021
Bureau of Justice
$489,397
Investors
$618,315
Foundation and Corporation
$75,321
Contributions
$51,926
Local Community Foundations
$169,650
Individual Contributions
$320,928
Indirect Public Support
$297,068
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Earned Revenue
$368,058
Investment Income
$64,335
McKnight Foundation
$200,000
Funding Sources (PDF) (downloads/funding-sources.pdf)
Conclusion
After reading this overview, you should have some sense of the
nature of two of the organizations working to help the residents of
Riverbend City’s north side.
Licensed under a Creative Commons Attribution 3.0 License
(https://creativecommons.org/licenses/by-nc-nd/3.0/)
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