Hierdie vraestel moet in kleur
gedruk word.
This paper must be printed in
colour
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Task 6: Term 3 test
TOURISM
GRADE 12
TASK 6: TERM 3 TEST
EXAMINER: S. Barnard TIME: 1½ hour
MODERATOR: S. Jordaan TOTAL: 100
INSTRUCTIONS:
1. This test consists of THREE sections and FOUR questions.
1.1 Section A: Contextual questions
1.2 Section B: World heritage sites and responsible tourism
1.3 Section C: Forms of payment, statistics, marketing and customer feedback
2. Answer all the questions in each section.
3. Read through the whole paper before you start.
4. Number each question as indicated.
5. It is in your own interest to write neatly and legibly.
6. Rule off after each question.
7. Start each section on a new page.
8. Only use a blue ballpoint pen.
9. Clearly draw a line through any work that is not to be marked.
10. Only a non-programmable calculator may be used.
11. All calculations must be shown to achieve marks.
12. This test must be printed in colour.
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SECTION A: CONTEXTUAL QUESTIONS
QUESTION 1
1.1 Multiple-choice questions. Four options are provided as possible answers to
each of the following questions. Choose the correct answer and only write the
letter (A – D) next to the question number (1.1.1 – 1.1.15), e.g. 1.1.16 A.
1.1.1 The cradle of humankind is situated between the _____ and _____
provinces.
A Gauteng | North West
B Free State | Eastern Cape
C North West | Limpopo
D Gauteng | Limpopo
1.1.2 TOMSA is responsible for:
A Collection of funds for the marketing of South Africa.
B Collects tourism statistics for SA tourism.
C Only markets South Africa internationally.
D Provides financial assistance to support BEE.
1.1.3 A short-term cost that does not provide immediate financial advantages for
a company, but rather contributes positively to the development of the
community and environment:
A Corporation Service Investment
B Corporate Social Increase
C Corporate Service Interest
D Corporate Social Investment
1.1.4 This sector of the tourism industry creates jobs especially for tour guides:
A Trade and Industry
B Transport
C Attractions
D Accommodation
1.1.5 The well-known gold rhino is found at this world heritage site:
A Vredefort Dome
B iSimangaliso Wetland Park
C Mapungubwe Cultural Landscape
D Cradle of Humankind
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1.1.6 The following is a method that is used by businesses to get feedback from
their clients:
A Pamphlets
B World Wide Web
C SWIFT
D Billboards
1.1.7 This type of technology is NOT used to make payments in the tourism
industry:
A Debit card
B SWIFT
C Speed point machine
D Cash
1.1.8 This country can be seen as the ‘bread and butter’ of South Africa’s core
markets:
A China
B Brazil
C England
D Ireland
1.1.9 Cultural heritage that is conserved is an example of this triple bottom line
approach:
A Social
B Environment
C Economic
D Resources management
1.1.10 This trade show annually occurs in Berlin during March:
A INDABA
B WTM
C ITB
D Getaway
1.1.11 A business will apply customer feedback for different reasons. Which
reason is NOT suitable:
A Innovation for new ideas.
B To keeps clients.
C Pre-warnings of future problems.
D To ask clients that complaints not to come again.
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1.1.12 This market will enter South Africa through the Beitbridge.
A Airmarket
B Landmarket
C Intramarket
D Intermarket
1.1.13 This form of payment that allows electronic banking in the comfort of your
home:
A Cash
B Bank withdrawals
C Automated Teller Machine
D Internet payments
1.1.14 The _____ is responsible for national tourism policies, regulations and the
development of tourism in South Africa.
A NDT
B TEP
C DTI
D SAT
1.1.15 The THREE advantages of using a website as a marketing tool for products:
1. Tourists has access to information at any time.
2. Many tourists can be assisted simultaneously.
3. Many tourists do not have access to internet.
4. Information can be updated quickly.
A. 1, 2 and 3
B. 1, 3 and 4
C. 1, 2 and 4
D. 2, 3 and 4
(15 x 1) = (15)
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1.2 Match the function in column B with the correct trademark in column A. Only
write the correct letter (A – J) next to the question number (1.2.1 – 1.2.10), e.g.
1.2.11 K.
COLUMN A COLUMN B
1.2.1
A Recycling project.
1.2.2 B Is a social project
that makes a
positive change in
the local community
through financial
and non-financial
contributions.
1.2.3
C Declare world
heritage sites.
1.2.4
D Minister of this
organisation is
Nkhensani Kubayi-
Ngubane.
1.2.5
E South Africa’s main
slogan and
trademark.
1.2.6
WWF
F Tradeshow that
occurs in London,
England.
1.2.7
G Occurs between 4-8
March 2020.
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1.2.8
H Is established in
1998 as a private
sector to acquire
funds.
1.2.9
I This
organisation
trademark is a
panda.
1.2.10
J Declares local
heritage sites in
South Africa.
(10 x 1) = (10)
1.3 Choose the correct word | phrase from the word bank below to complete the
following sentences. Only write down the correct word | phrase next to the
question number (1.3.1 – 1.3.5).
competitive advantage | observation market | airmarket | cash |
preloaded foreign currency debit card | investment market
1.3.1 South Africa’s main port is O.R Tambo International Airport and represents
the _____-market.
1.3.2 A _____ is also known as a cash passport.
1.3.3 The _____-market is also known as the watch market, this market is
developing.
1.3.4 _____ is a suitable payment method for tips.
1.3.5 _____ is to provide something unique or offer something that no other
business has.
(5 x 1) = (5)
[30]
TOTAL SECTION A: 30
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SECTION B: WORLD HERITAGE SITES AND RESPONSIBLE TOURISM
QUESTION 2
2.1 Study the map below and answer the question that follow.
2.1.1 Name and complete the information for the World Heritage Sites numbered
(A – E) as on the map above of South Africa, by redrawing the table below.
World Heritage Sites
Name of world
heritage site
Type of site
Description of
world heritage
site
A
B
C
D
E
(5 x 3) = (15)
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2.1.2 Study the pictures (A – E) below. Name the World Heritage Sites and the
province in which the site is located by redrawing and completing the table
below.
Photos:
A B
C D
E
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Table:
World Heritage
Sites Name of world heritage site Province
A
B
C
D
E
(5 x 2) = (10)
2.1.3 Explain how the world heritage site numbered D in question 2.1.2 was
formed millions of years ago. (1 x 2) = (2)
2.1.4 Discuss ONE reason why it is important to conserve world heritage
sites? (1 x 2) = (2)
2.2 Name the TWO South African sites that were declared as world heritage sites in
2018 and 2019. (2)
2.3 Discuss TWO values of a world heritage site for the South African tourism
industry. (2 x 2) = (4)
[35]
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QUESTION 3
3.1 Study the illustration below that represents the three pillars of sustainable
tourism development and answer the questions that follow.
3.1.1 Identify the THREE pillars of sustainable development numbered A – C. (3)
3.1.2 Name any FOUR ways how a tourism business can be environmentally
friendly. (4)
3.1.3 Give ONE reason why it is important for a tourism sector to form a
partnership with the local community. (1 x 2) = (2)
3.2 Name THREE advantages and THREE disadvantages of the effect of tourism on
pillar numbered C. (3 x 2) = (6)
[15]
TOTAL SECTION B: 50
A
$
B
FAUNA
AND
FLORA
C
LOCAL
COMMUNITY
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SECTION C: PAYMENT METHODS, STATISTICS, MARKETING AND
CUSTOMER FEEDBACK
QUESTION 4
4.1 Write a paragraph about the role of TOMSA. Use the following guidelines to answer
the questions:
• Full name for TOMSA. (1 x 2) = (2)
• Role of TOMSA. (1 x 2) = (2)
• How funds are generated. (4)
• The purpose of the funds. (1 x 2) = (2)
4.2 Study the customer feedback card below that was completed by visiting tourists after
their visit to Kariba resort.
KARIBA resort: Client feedback card
GOOD AVERAGE POOR
1. Friendliness of staff.
2. Condition of the accommodation.
3. Value for money.
4. General experience.
5. Restaurant service delivery.
GENERAL COMMENTS:
4.2.1 Name TWO areas where service delivery must be improved by
Kariba resort. (2)
4.2.2 Name TWO other forms of client feedback methods Kariba resort
can use. (2)
4.2.3 Give ONE reason why feedback cards can be considered the most effective
customer feedback method. (1 x 2) = (2)
4.2.4 If the management decides not to improve service delivery, explain TWO
possible consequences for this resort. (2)
4.3 Define the term statistics and name the organisation responsible for the collection
of statistics. (2)
[20]
TOTAL SECTION C: 20
GRAND TOTAL: 100
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