Liberty University BUSI 240 Quiz 3
Course 2018 30 Summer 2018
BUSI 240-B17 LUO
Test Quiz 3
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• Question 1
2 out of 2 points
A way to increase a person’s ________ expectancy is to measure his or her job performance more accurately and distribute more valued rewards to those with higher job performance.
• Question 2
2 out of 2 points
Which of the following does the expectancy theory explain about employees?
• Question 3
2 out of 2 points
A need for achievement is when people
• Question 4
2 out of 2 points
According to learned needs theory, people with a ________ desire power as a means to help others.
• Question 5
2 out of 2 points
Maslow’s theory has been studied by many people, who all came to the same conclusion, which is that people
• Question 6
2 out of 2 points
Which of the following statements is true about situations involving equity judgments?
• Question 7
0 out of 2 points
The distributive justice rule employs the concept of
• Question 8
0 out of 2 points
When employees want to improve their ________, they seek out positive feedback from social sources.
• Question 9
2 out of 2 points
________ feedback tends to provide more complete and accurate information than feedback from a supervisor alone.
• Question 10
2 out of 2 points
Which of the following statements portrays the essence of appreciative coaching?
• Question 11
0 out of 2 points
Feelings of inequity occur when employees receive ________ others, but not when they receive ________ others.
• Question 12
2 out of 2 points
One of the main implications of four-drive theory is that
• Question 13
0 out of 2 points
Gainsharing plans tend to
• Question 14
0 out of 2 points
Task ________ is the characteristic of a job that refers to how much the job can be performed using known procedures and roles.
• Question 15
0 out of 2 points
Jalen takes his work very seriously. He feels his work has direct impact on the job outcomes. He has a sense of
• Question 16
2 out of 2 points
Before meeting a new client, a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask. This activity is an example of
• Question 17
2 out of 2 points
Which of these job design actions is a form of job enlargement?
• Question 18
0 out of 2 points
The scientific management toolkit consists of all of the following except
• Question 19
0 out of 2 points
Scenario E
Staff Up! is determined to begin to grow their own leaders because they see it as being key to success. They know they will have to work with each employee to build their skills. Answer the following questions.
In Scenario E, Jillian has a determination but she is struggling to complete her professional development plan for the upcoming year. She needs guidance with
• Question 20
2 out of 2 points
How can companies improve the pay–performance linkage?
• Question 21
2 out of 2 points
Which of the following tend to create an ownership culture and align employee behaviors more closely to organizational objectives?
• Question 22
2 out of 2 points
Scenario C
A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services, and collects overdue accounts in an assigned area. They also decided to do away with scripted customer interaction manuals and allow each employee to determine how best to interact with each customer. Previously, each task was performed by a different person, and the customer interacted only with someone at the head office.
This change most likely increased all of the following for each employee except
• Question 23
2 out of 2 points
Which of the following minimizes health risks from repetitive strain and heavy lifting because employees use different muscles and physical positions in the various jobs?
• Question 24
2 out of 2 points
________ is the degree to which the job affects the organization and/or larger society.
• Question 25
2 out of 2 points
When you work for Starbucks, you are more than an employee—you are considered a partner. This benefit is shared with employees through
